Help With Your Order
If something arrived damaged, missing, incorrect, delayed, or unclear, contact After Hours Peptides support with your order details so we can review the issue quickly.
Include your order number, checkout email, item name, and a short description of the issue.
For damage or wrong items, send photos of the product, packaging, label, and any visible issue.
Report damaged, missing, or incorrect items within 48 hours of delivery whenever possible.
Choose the path that matches your order.
These are the most common support cases. If you are not sure where your issue fits, email support and we will route it.
Something arrived broken or compromised.
Send photos of the outer package, inner packaging, product, shipping label, and any visible damage.
An item is missing from the shipment.
Include your packing contents, product list, and photos of everything received in the package.
You received the wrong product or quantity.
Send a photo of the item label and your order details so support can compare the shipment.
Tracking shows a delay or delivery problem.
Send the order number and tracking status. We may ask you to confirm the address or carrier update.
Report, review, then resolve.
Support reviews order issues based on order records, shipment status, photos, delivery timing, and product availability.
Send the Details
Email support with your order number, checkout email, issue type, and any photos or carrier details.
Support Reviews
We compare your request against order records, shipment details, packaging photos, and policy requirements.
Resolution Path
Eligible issues may be resolved with replacement, store credit, refund, or next-step instructions.
What support needs to help.
The clearer the first message, the faster the review. Use the sections below to send the right information.
Damaged Packages or Products
If a package arrives damaged or a product appears compromised, contact support as soon as possible.
- Order number and checkout email
- Photos of the shipping label and outer package
- Photos of inner packaging and the product label
- Clear photos showing the damage or concern
Missing Items
If an item listed in your order is not in the package, send support a complete view of what arrived.
- Order number and missing item name
- Photos of all items received
- Photos of packaging and any included packing materials
- Shipping label photo showing the tracking information
Incorrect Item or Quantity
If the product, size, quantity, or label does not match your order, include clear product-label photos.
- Order number and item expected
- Photo of the item actually received
- Photo of the product label and packaging
- Description of the mismatch
Tracking or Delivery Concerns
For delayed, stalled, returned, or marked-delivered shipments, support may review carrier tracking and address details.
- Order number and tracking number
- Current carrier tracking status
- Confirmation of the shipping address used at checkout
- Any delivery photo, carrier note, or building/mailroom detail available
Order issue questions, answered fast.
How fast should I report a damaged or incorrect order?
Report damaged, missing, or incorrect items within 48 hours of delivery whenever possible. Faster reports are easier to review with packaging, photos, and carrier details still fresh.
What photos should I include?
Include the product, product label, outer package, inner packaging, shipping label, and any visible damage or mismatch.
Can support replace a missing or damaged item?
Eligible issues may be resolved by replacement, store credit, refund, or additional instructions depending on the review outcome and product availability.
What if tracking says delivered but I cannot find it?
Check the delivery area, mailroom, front desk, household members, and carrier delivery photo if available. Then contact support with your order number and tracking status.
Need help with an active order issue?
Email After Hours Peptides support with your order number, checkout email, issue type, and photos if applicable. A complete first message helps us review faster.