Find the right answer faster.
Browse practical answers about products, COAs, shipping, order issues, payments, returns, and support. For order-specific help, keep your order number and checkout email ready.
Products & Research Use
RUO context and product listings.
COAs & Documentation
Batch documents and lab references.
Shipping & Tracking
Processing, tracking, and delivery help.
Orders & Account
Changes, status, and issue review.
Payments
Checkout, methods, and failed payments.
Returns & Support
Return review and refund timing.
Send the details support actually needs.
For an existing order, include the order number, checkout email, and a clear description of what happened. If the issue involves delivery, photos usually help support review it faster.
Report damaged or incorrect deliveries quickly.
Contact support within 48 hours of delivery with photos of the product, label, packaging, and issue.
Tracking may need time after label creation.
Carrier tracking can take up to 24 hours after intake to show movement in the carrier network.
Eligible returns are reviewed within 30 days.
Unopened, unused, sealed products may be submitted for return review within 30 days of delivery.
Product questions
Are After Hours Peptides products for human or animal use?
No. Products are sold for research use only and are not intended for human consumption, animal consumption, diagnosis, treatment, prevention, or personal use. Review the Research Use Only Policy for the full product-use limitation.
Can support provide dosing, usage, or administration guidance?
No. After Hours Peptides does not provide dosing instructions, preparation guidance, administration guidance, usage protocols, medical advice, or research design recommendations.
Why do product descriptions include technical information?
Product descriptions are provided for product identification, ordering reference, and general informational context. They are not instructions for use and should not be treated as medical, laboratory, or research guidance.
Can product details or availability change?
Yes. Product information, pricing, availability, packaging, promotions, and documentation may change, be corrected, or be removed at any time.
Batch and document questions
What is a COA?
A COA is a certificate of analysis or batch document that may provide product or batch reference information. COAs are informational documents and do not replace the Research Use Only Policy or other site terms.
Where can I find product documentation?
Available documentation may appear on product pages, product resources, or support-provided references when applicable. If you cannot locate a document, contact support with the product name and order context.
Do COAs guarantee a specific result?
No. COAs and lab documents support transparency and reference. They do not guarantee a specific research result, suitability, outcome, or use case.
Delivery questions
How long does order processing usually take?
Most orders are reviewed, processed, packed, and prepared for carrier handoff within 1-3 business days when there are no address, inventory, payment, or compliance issues.
Why does tracking show only a label?
Tracking may show label creation before the carrier scans the package. Allow up to 24 hours after carrier intake for tracking movement to appear.
Can I change my shipping address?
Contact support immediately. Address changes may not be possible after an order enters fulfillment, label creation, or carrier handoff.
What should I do if my order arrives damaged?
Email support within 48 hours of delivery with your order number and clear photos of the product, shipping label, packaging, and visible damage.
Where can I read the full shipping policy?
The full shipping details are available on the Shipping Policy page.
Order help questions
What information should I include when contacting support?
Include your order number, checkout email, the issue you need help with, and any relevant non-sensitive screenshots or photos. Do not send passwords or full payment credentials.
Can I cancel or change an order after placing it?
Contact support as soon as possible. Changes or cancellations may not be available once the order has entered fulfillment, label creation, or shipment.
What if I received the wrong item or something is missing?
Contact support within 48 hours of delivery with your order number, photos of the received items, packing materials, and shipping label so the issue can be reviewed.
Where should I go for order issue help?
Use the Order Issues page for damaged, missing, delayed, incorrect, or status-related order questions.
Payment questions
Where do I pay for my order?
Payments should be completed through the official website cart and checkout page only. Do not send payment credentials by email or through unsupported instructions.
What payment methods are accepted?
Available payment options are shown during checkout and may change based on processor availability, risk controls, platform settings, or checkout configuration.
Why did my payment fail?
Payments may fail because of billing mismatch, issuer rules, fraud filters, insufficient funds, temporary processor issues, or incorrect payment details.
Should I send support my card number or account password?
No. Support does not need full card numbers, security codes, passwords, bank logins, wallet keys, or sensitive payment credentials.
Where can I read more about payment help?
Visit the Payment Policy page for payment location, payment method, failed payment, and support guidance.
Return and refund questions
Can I return a product?
Eligible unopened, unused, sealed products may be submitted for return review within 30 days of delivery. Approval depends on condition, packaging, order review, and policy requirements.
Are opened products returnable?
Opened, used, tampered, damaged, improperly stored, or otherwise compromised products are generally not eligible for return or refund.
How long does a refund take after approval?
Approved refunds are generally processed within 5-7 business days after inspection and approval. Bank or payment provider posting times may vary.
Where can I read the return details?
Visit the Refund & Return Policy page for return eligibility, shipping responsibility, refund timing, and review requirements.
Still need help?
Contact support with your order number, checkout email, and a clear description of the question or issue. For shipment concerns, include photos when they help explain what happened.